FAQs
Clear answers. Confident choices.
Get to know your COREEASE products and find help with your order. Start with the answers below, or contact us if you need more detail.
Choosing your support
How do I choose a size?
Review the sizing and fitting information for the specific product before ordering. If a measurement or fit detail is unclear, contact COREEASE before purchasing.
What is included with the wrist brace pair?
The DialFit Wrist Brace Pair includes one left-hand brace and one right-hand brace.
How many knee braces are included?
Check the included quantity on the product or bundle you are purchasing. Do not assume a single knee-brace listing includes a pair. Contact us if the listing does not make the quantity clear.
Where can I check bundle contents and prices?
Review the relevant product page and your cart before payment. Confirm the included products, quantities, selected options and final total. Check whether any optional add-ons have been selected.
Fit and adjustment
How do the braces adjust?
The Lumbar Support Back Brace uses a mechanical pulley compression system. The MoveEase Knee Brace features a side dial-and-lace adjustment. The DialFit Wrist Brace Pair uses dial-and-cable adjustment. Follow the fitting and usage instructions supplied with your specific product.
How tight should I wear my brace?
Follow the supplied fitting instructions and do not overtighten. Stop using the product if it causes pain, numbness or irritation. Ask a qualified healthcare professional if you are unsure about fit or suitability.
Will a brace treat my condition?
We do not promise a particular medical outcome. Speak with a qualified healthcare professional about whether a product is appropriate for your needs, especially if you have an injury or existing condition. Customer testimonials describe individual experiences, not guaranteed results.
Learn how COREEASE products work
Orders and delivery
How do I track my order?
Use the order status link in your order confirmation. Once shipment tracking has been added, you can view the available updates on your order status page or follow the tracking link in your shipping notification. You may be asked to verify your details to access your order securely.
Why can’t I see tracking updates yet?
Tracking updates depend on the shipment and carrier. Check your order status and shipping notification for the available information. If you need help, contact us with your order number and the email address or phone number used at checkout.
When will my order arrive?
Review the delivery options and any estimates presented at checkout. Once tracking information is available, follow your shipment updates. We do not promise a fixed delivery time on this page.
What if I cannot find my confirmation?
Check the email inbox or messages associated with your purchase, including your spam or junk folder. If you still cannot find it, contact us with the name and email address or phone number used at checkout.
Still have a question?
Contact COREEASE with the product name or your order number if relevant. Share order details privately, not in public reviews, and never send payment-card details.